HUBUNGAN KUALITAS PELAYANAN LABORATORIUM DENGAN KEPUASAN PASIEN PENGGUNA BPJS KESEHATAN DI RUMAH SAKIT UMUM ARIFIN NU’MANG SIDRAP PROVINSI SULAWESI SELATAN

Nasir, Wahyuni, G1C216267 (2017) HUBUNGAN KUALITAS PELAYANAN LABORATORIUM DENGAN KEPUASAN PASIEN PENGGUNA BPJS KESEHATAN DI RUMAH SAKIT UMUM ARIFIN NU’MANG SIDRAP PROVINSI SULAWESI SELATAN. Sarjana (S1/D4) thesis, Universitas Muhammadiyah Semarang.

[img]
Preview
Text
ABSTRAK.pdf

Download (435kB) | Preview
[img]
Preview
Text
BAB I.pdf

Download (572kB) | Preview
[img]
Preview
Text
BAB II.pdf

Download (578kB) | Preview
[img] Text
BAB III.pdf
Restricted to Repository staff only

Download (523kB) | Request a copy
[img] Text
BAB IV.pdf
Restricted to Repository staff only

Download (538kB) | Request a copy
[img]
Preview
Text
BAB V.pdf

Download (363kB) | Preview
[img]
Preview
Text
DAFTAR PUSTAKA.pdf

Download (345kB) | Preview

Abstract

Peningkatan kualitas pelayanan perlu dilakukan oleh unit pelayanan kesehatan termasuk rumah sakit dalam menghadapi era globalisasi. Salah satu peningkatan kualitas pelayanan laboratorium adalah dengan mengukur tingkat kepuasan pasien. Kepuasan pelayanan laboratorium dapat dilihat dari kemudahan segala bentuk pelayanan seperti, bukti fisik (tangible), kehandalan (reliability), daya tanggap (responsiveness), empati (emphaty), jaminan (assurance). Tujuan Penelitian ini untuk mengetahui hubungan kualitas pelayanan laboratorium dengan kepuasan pasien pengguna BPJS Kesehatan di Rumah Sakit Umum Arifin Nu’mang Sidrap Provinsi Sulawesi Selatan. Jenis penelitian yang digunakan dalam penelitian ini adalah kuantitatif deskriptif, dengan pendekatan Cross Sectional. Populasi dan sampel adalah pasien rawat jalan pengguna BPJS Kesehatan yang melakukan pemeriksaan laboratorium di Rumah Sakit Arifin Nu’mang Sidrap sebanyak 70 orang. Pengumpulan data dilakukan menggunakan kuesioner. Pengolahan data menggunakan uji chi square dengan batas nilai alpha 5%. Hasil penelitian : berdasarkan hasil penelitian diperoleh, responden yang menyatakan kualitas pelayanan laboratorium baik sejumlah 48 orang (68,58%) dan responden yang menyatakan kualitas pelayanan laboratorium cukup baik sejumlah 22 orang (31,42%). Sementara itu responden dengan kepuasan puas 47 orang (67,14) dan responden dengan kepuasan cukup puas 23 orang (32,85). Hasil analisis data melalui melalui uji Chi Square diperoleh nilai p value = 0,000 yang berarti bahwa nilai p < 0,05, dimana terdapat hubungan signifikan antara kualitas pelayanan laboratorium dengan kepuasan pasien. Kesimpulan : terdapat hubungan kualitas pelayanan laboratorium dengan kepuasan pasien pengguna BPJS Kesehatan. Kata Kunci : kualitas pelayanan laboratorium, kepuasan pasien Improving the quality of services must be carried out by health care institutions, including hospitals, in the context of the globalization era. One of the improvements in laboratory quality is by measuring the level of patient satisfaction. The satisfaction of the laboratory services is due to the ease of all services, Eg tangible, reliability, responsiveness, emphaty, insurance. The aim of this study to determine the relationship between laboratory quality service and patient satisfaction BPJS health users at Arifin General Hospital Nu'mang Sidrap South Sulawesi province. The type of this study used in this study is quantitative descriptive, with cross-sectional approach. Population and sample are outpatient by BPJS Kesehatan users who perform laboratory screening at the Arifin Nu'mang Sidrap Hospital up to 70 people. The data were collected using questionnaires. Data processing with Chi-square test with 5% alpha-value limit. Result of the research: On the basis of the research results the respondent noted that the quality of the laboratory service was 48 (68.58%) and the respondent noted that the quality of the laboratory was at least 22 persons (31.42%). Meanwhile, the respondents satisfied satisfied 47 people (67.14) and responder satisfied with satisfaction 23 people (32.85). The results of the data analysis by Chi-square test received the value p value = 0.000, which means that the value of p <0.05, where there is a significant relationship between the quality of laboratory services with patient satisfaction. Conclusion: There is a relationship of laboratory quality with patient satisfaction from BPJS Health Users. Key Word : Quality of the lab services, patient satisfaction

Item Type: Thesis (Sarjana (S1/D4))
Contributors Thesis: 094/D4Ana/XII/2017
Subjects: R Medicine > Health Analyst
Divisions: Faculty of Nursing and Health > D4 Health Analyst
Depositing User: perpus unimus
Date Deposited: 16 Dec 2017 02:46
Last Modified: 13 Apr 2018 06:34
URI: http://repository.unimus.ac.id/id/eprint/1159

Actions (login required)

View Item View Item