HUBUNGAN ANTARA KUALITAS PELAYANAN KEPERAWATAN DENGAN KEPUASAN PASIEN PESERTA BPJS DI RUANG RAWAT INAP RSI MUHAMMADIYAH KENDAL

Surwanti, Siti, G2A216098 (2018) HUBUNGAN ANTARA KUALITAS PELAYANAN KEPERAWATAN DENGAN KEPUASAN PASIEN PESERTA BPJS DI RUANG RAWAT INAP RSI MUHAMMADIYAH KENDAL. Sarjana / Sarjana Terapan (S1/D4) thesis, ["eprint_fieldopt_institution_Universitas Muhammadiyah Semarang" not defined].

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Abstract

The quality of nursing services is closely related to patient satisfaction because of the way nurses provide nursing services will have a direct impact on patients. A good quality of nursing care means patients receive prompt service, diagnosis and therapy that includes physical form, reliability, responsiveness, assurance and empathy. Muhammadiyah Kendal Islamic Hospital is a hospital that serves BPJS, so it is necessary to evaluate the quality of nursing service with patient satisfaction BPJS in hospitalization. The study was conducted in December 2017 until January 2018. The population studied was the patient of the Social Security Administering Body who was hospitalized at Muhammadiyah Islam Hospital Kendal. This research uses Analytic research design. The independent variable is the Nursing Service and the dependent variable is patient satisfaction of the Social Security Administering Body. Samples taken using Proportional Stratified Random Sampling technique obtained 166 patients at Inpatient Installation of RSI Muhammadiyah Kendal. The research instrument used questionnaire sheet. Data were analyzed using Chi Square statistic test with significance level p Value ≤ 0,05. The results showed that from 166 respondents stated that as many as 158 (95.2%) respondents were satisfied with nursing service and 8 (4.8%) respondents were not satisfied. Chi Square statistical test results states (p Value = 0,000) there is a relationship between the quality of nursing service with patient BPJS at Inpatient Muhammadiyah Islam Hospital Kendal. Keywords : Nursing service, BPJS patient, patient satisfaction BPJS References : 23 (2001-2017)

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